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Auto Detailing CRM can send two types of SMS messages to your customers: appointment reminders and post-job review requests. Both are fully customizable with your own wording, and both use your business name and contact info pulled from your workspace settings.
The Text Notifications settings screen showing monthly SMS usage, templates, and custom Twilio configuration.

Text Notifications settings — monthly usage, reminder template, review request template, and optional custom Twilio for SMS.

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The two message templates

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Appointment reminder

Sent before a scheduled job to reduce no-shows. Customize it with the customer’s name, appointment date and time, and your business contact details. Available variables: Example:

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Review request

Sent after a job is complete to request a Google or Yelp review. Use this to build your online reputation automatically after every job. Available variables: Example:

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SMS usage and limits

The CRM includes a built-in SMS allowance:
  • 100 text segments per month included in the plan
  • Each standard SMS message = 1 segment (up to 160 characters)
  • Messages over 160 characters or with special characters split into multiple segments
Unicode characters like emojis, accented letters, or Cyrillic reduce the segment character limit significantly (from 160 to 70 per segment). Keep templates in standard English characters to maximize your segment efficiency.
A compliance footer — “Reply STOP to unsubscribe” — is automatically appended to every message. Account for its character length when writing your templates.

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Using your own Twilio account

If your business needs more than 100 segments per month, or if you want full control over your SMS sender identity and billing, you can connect your own Twilio account.
1

Open Text Notifications settings

Go to Settings → Text Notifications.
2

Enable custom Twilio

Toggle on Use Custom Twilio and enter your credentials:
3

Save and test

Save your credentials. Send a test message from an order to confirm your Twilio number is working correctly.
Custom Twilio here applies to SMS notifications on this page. AI Voice phone-number setup is managed separately under Settings → AI Voice Assistant.

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Configuring your templates

1

Open Text Notifications settings

Go to Settings → Text Notifications.
2

Edit the reminder template

Write your appointment reminder message. Use the variables from the table above. Preview the character count to estimate your segment usage.
3

Edit the review request template

Write your post-job review request. Add your Google or Yelp review link where appropriate.
4

Save

Save both templates. They take effect immediately for any new messages sent from orders.
You’re responsible for texting customers lawfully — get their consent first and honor opt-outs. See Text Messaging & Consent for what that means in plain terms.

Orders

Send reminders and review requests from inside an order record.

AI Voice Assistant

Set up call handling separately from SMS notification templates.

Text Messaging & Consent

Consent, opt-outs, and your responsibilities.