Memberships

Memberships turn one-time washes into steady, predictable income. You define a plan — say, “Unlimited Express Wash, $39/month” — enroll customers, and the CRM bills them automatically on schedule. It’s the difference between hoping customers come back and knowing they will.

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How memberships work

1. You create a plan with a price, billing frequency, and what’s included.
2. You enroll a customer and collect their payment method.
3. The CRM bills automatically on each renewal date through Stripe.
4. Customers use their included services; you track everything in one place.

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Creating a plan

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Enrolling a customer

You can enroll a customer from the Memberships screen or from their Customer Portal. You’ll collect a payment method, which is stored securely by Stripe (never on our servers — see Payments & Card Security).

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Automatic billing & renewals

Once enrolled, the customer is charged automatically each billing cycle. You can configure renewal reminders in Settings → Memberships.

What happens when a payment fails

If a renewal charge fails (an expired card, for example), you’ll be able to see it and follow up with the customer. A membership whose payment can’t be collected can be paused or canceled from the customer’s membership record. You can also set up renewal reminders in Settings → Memberships to nudge customers before a charge is due.

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Pausing and canceling

You can pause a membership (for a customer who’s traveling) or cancel it entirely. Both are done from the customer’s membership record.