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Auto Detailing CRM can send text messages to your customers — confirmations, reminders, and payment links that keep jobs moving. This page explains how messaging works and, importantly, your responsibilities when you send it. This is not legal advice; it’s a plain explanation of the boundaries.

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How messages are sent

Text messages are sent through Twilio, an established messaging provider. When you send a reminder or a payment link, it travels through Twilio to your customer’s phone.
The Text Notifications settings screen showing monthly usage, custom Twilio option, and message templates.

Messaging settings — usage, templates, and the option to use your own Twilio account.

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What customers may receive

Depending on what you turn on, a customer might get:
  • Booking confirmations — when an appointment is scheduled
  • Reminders — before an upcoming appointment
  • Payment links — a secure link to pay for a job
  • Order updates — when a job’s status changes
  • Review requests — a friendly ask for feedback after a completed job
You are responsible for using text messaging lawfully. In the United States, that generally means you should have a customer’s permission before texting them, and you must honor their request to stop. Sending texts to people who haven’t agreed to receive them can violate messaging rules and put your business at risk.
A simple, safe habit: ask customers if it’s okay to text them about their appointments when you collect their phone number, and note it.

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Opting out

Customers can stop receiving texts by replying STOP, and can resume by replying START — this is the standard way people opt out of business texts in the U.S.
Always respect an opt-out immediately. If a customer says stop — by text or in person — don’t text them again about marketing or reviews.

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Setting up messaging

To configure reminder and review templates, and connect messaging, see the Text Notifications guide.

Text Notifications setup

Configure templates and messaging options.

Data & Privacy

What customer data we collect.

Payments & Card Security

How payment links keep card data safe.

AI & Call Data

How phone calls are handled.