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Tap to Pay on iPhone turns your iPhone into a payment terminal. Customers tap their contactless card, Apple Pay, or Google Pay, and the payment processes through Stripe instantly. The order updates to Paid automatically and the transaction appears in your revenue reports.
Tap to Pay checkout flow on iPhone showing the payment screen a customer sees when tapping to pay.

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Requirements

Before Tap to Pay is available on an order, make sure all of the following are in place:

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The checkout flow

1

Open the unpaid order

Navigate to the order you want to collect payment for. Confirm the order shows Unpaid status.
2

Tap the Tap to Pay button

Inside the order, tap the Tap to Pay button. The iPhone activates the NFC reader and the payment screen appears.
3

Customer taps their payment method

Turn the iPhone toward the customer. They tap their:
  • Contactless credit or debit card
  • iPhone with Apple Pay
  • Android phone with Google Pay
  • Smartwatch (Apple Watch, Wear OS)
4

Payment processes

Stripe processes the payment in seconds. A success screen confirms the transaction.
5

Order updates to Paid

The order automatically updates to Paid. The payment amount and method are recorded, and the revenue appears in your dashboard and Insights reports.

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If a payment is declined

If Stripe declines the payment, the CRM shows the reason in plain language when Stripe provides one. For example, you may see a hint that the card was declined, the payment method is not supported, or the customer should try another card. Use the message on screen to choose the next step:
  • Ask the customer to try the same card again if the issue looks temporary
  • Ask for a different card or wallet if the card was declined
  • Use a payment link or manual payment method if Tap to Pay cannot complete at handoff

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If Tap to Pay isn’t showing

Work through this checklist if the Tap to Pay button isn’t visible or isn’t working:
Go to Settings → Stripe Integrations and complete the Stripe connection with your publishable and secret keys.
In your Stripe Dashboard, go to Terminal → Locations and copy the Location ID for your business address. Paste it into Settings → Stripe Integrations → Terminal Location ID.
Tap to Pay requires iPhone XS (2018) or later. Older iPhones don’t have the required NFC hardware.
Stripe Terminal requires location permission to function. On your iPhone, go to Settings → Safari → Location and set it to Allow When Using App (or check the equivalent for the CRM if installed as a home screen app).
The Tap to Pay option only appears on unpaid orders. If the order shows Paid, the payment has already been recorded.

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What customers pay with

Tap to Pay accepts any contactless payment method supported by Stripe Terminal:
  • Visa, Mastercard, Amex, Discover (contactless chip cards)
  • Apple Pay
  • Google Pay
  • Samsung Pay
  • Contactless prepaid cards

Payments

Overview of all payment methods including payment links and manual recording.

Orders

How payment status tracks alongside job status on orders.