Skip to main content
Photo documentation protects your business and gives customers a clear record of the work you did. Capture images before the job starts to document the vehicle’s existing condition, and after the job to show the results. All photos attach directly to the order and stay on the record permanently.

​
Why photo documentation matters

  • Before photos document pre-existing damage so you’re not held responsible for it
  • After photos show the customer exactly what was accomplished
  • Dispute protection — if a customer disputes work quality, you have time-stamped, job-linked evidence
  • Quality consistency — photos create a visual record that helps your team maintain standards

​
Adding photos to an order

1

Open the order

Navigate to the order you want to document. You can add photos at any point — before, during, or after the job.
2

Find the Photos section

Scroll to the Photos section inside the order. On mobile, this is typically near the bottom of the order form.
3

Add a photo

Tap Add Photo and choose:
  • Take Photo — opens your iPhone camera to capture a new image immediately
  • Choose from Library — select an existing photo from your camera roll
4

Repeat for all vehicles and angles

Add multiple photos per order — there’s no limit. A thorough documentation usually includes:
  • Front, rear, and each side of the vehicle on arrival
  • Any pre-existing damage (scratches, dents, stains)
  • Finished results from multiple angles

​
Best practices

Before the job starts:
  • Walk around the vehicle and photograph all four sides
  • Get close-up shots of any existing damage you want documented
  • Photograph the interior if it’s part of the service
After the job:
  • Photograph from the same angles as your before shots — this makes the comparison immediately clear
  • Capture the finished result in good lighting
Name or label photos where possible so it’s obvious which are before and which are after when reviewing the order later.
Make before photos a non-negotiable step in your intake process. The two minutes it takes to photograph a vehicle before touching it can prevent expensive disputes later — especially for high-end vehicles.

​
Viewing and sharing photos

Photos attached to an order are accessible to anyone on your team with access to that order. You can view them at any time by opening the order and scrolling to the Photos section. To share before/after photos with a customer, you can show them directly from the order on your phone, or take a screenshot of the comparison for sharing via text.

Orders

Full order guide — photos are one component of the complete order record.

Tap to Pay

Collect payment at handoff immediately after showing the customer the after photos.